Accessibility Feedback
At NRTC Communications, we are dedicated to ensuring that our telecommunications services are accessible to all individuals, including those who may encounter accessibility challenges. Our Accessibility Committee is committed to addressing and resolving accessibility issues promptly and effectively.
Accessibility Plan Progress Update 2025
Customer Feedback
We value your feedback as it plays a pivotal role in helping us identify and eliminate barriers, enhance accessibility, and create a more inclusive experience for our customers and employees.
When providing accessibility feedback, please include the following information:
Description of the accessibility issue(s): Share the details of any accessibility barriers you've encountered and provide suggestions for improvement.
Location and date of occurrence (if applicable): Let us know where and when the issue occurred to help us pinpoint the problem.
Your contact information (optional): While all feedback is treated anonymously, you can choose to provide your name and contact details if you'd like us to follow up with you.
Ways to provide accessibility feedback at NRTC Communications:
Email: Send an email to accessibility@nrtccommunications.ca. Please use "Accessibility Feedback" as the subject line.
Phone: Reach out to our Customer Service team at 1-613-638-7873 to discuss your feedback or report any concerns.
Mail: If you prefer traditional mail, you can send your accessibility feedback to:
Accessibility Committee
NRTC Communications
4 Stewart Street
Beachburg, ON K0J 1C0
Confidentiality of Personal Information
NRTC Communications is committed to protecting the privacy of individuals who provide feedback. Any personal information you share when submitting feedback will be kept confidential and will only be used for the purpose of responding to your feedback and improving accessibility. Your personal information will not be disclosed to any third party without your consent, except as required by law.
Acknowledgement of Feedback
If you provide your contact information when submitting feedback, you can expect to receive an acknowledgement of receipt in writing, by email, by telephone, or in person, along with information on the action to be taken in response to your feedback. Please note that if you choose to submit feedback anonymously, we will not be able to acknowledge receipt or follow up with you directly.
Thank you for contributing to the creation of a more accessible environment for all. Your feedback is invaluable in our continuous efforts to improve accessibility for everyone. All customers can expect a response either in writing, in person, e-mail or telephone acknowledging receipt of feedback as well as the action to be taken in respnse to your feedback. Together, we can ensure that our telecommunications services are accessible to all, without exception.